Ethics Line Operator

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location; Lagos
  • Job Field: Customer Care

Engagement Type: Graduate Hire

Roles and Responsibilities

  • Handle customer inquiries/complaints via telephone, email or website
  • Document client call enquiry/complaint in relevant call reporting templates
  • Prepare a summary report of complaints made to clients on a monthly basis
  • Prepare and/or update relevant clients files on a timely basis
  • Keep track of and communicate the subscription expiry date tracker to the managers on a monthly basis
  • Perform trend analysis of surveys conducted during whistle blowing awareness sessions
  • Perform trend analysis of complaints received on a quarterly basis
  • Work with the marketing department to prepare new sample awareness posters when required
  • Prepare a weekly catalogue of fraud.
  • Perform research and gather intelligence on whistleblowing happenings around the world

Quality & Risk Management Review:

  • Perform monthly mock QP review on selected and agreed files
  • Follow-up with the relevant team lead/managers to obtain the files to be reviewed
  • Submit monthly reports on files reviewed
  • Document and discuss areas of non-compliance with the relevant managers

Corporate Intelligence:

  • Conduct research on individuals and entities as directed by the relevant manager
  • Conduct research on individuals and entities using information on KPMG subscribed databases
  • Evidence gathering and filing in respect of research conducted above
  • Write a report in Microsoft Word format detailing the results of the research conducted above
  • Make quarterly presentations on learnings from research conducted above
  • Understand and interpret CAC search reports
  • Maintain a record of all CAC searches conducted by KPMG forensic

Educational Qualification

  • Minimum of second class lower in any field of study

Skills and competence requirements:

  • Verbal communication skills
  • Interviewing skills
  • Attention to details
  • Report writing
  • Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage

Click here to apply


Chief Financial Officer

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 10 – 15 years
  • Location: Rivers
  • Job Field: Finance / Accounting / Audit

Ref #: CYG200
Location: Port Harcourt, Rivers


  • In line with the company’s decision to ensure key roles are filled by suitably qualified candidates who have hands-on experience with implementing leading financial practices, the company is looking for an exceptional individual with proven integrity to lead its financial function.
  • The Chief Financial Officer will work from the Head Office in Port Harcourt, Rivers State.

Detailed Job Descriptions
Reporting to the Chief Executive Officer, your mission will be:

  • To be a key partner in developing strategy and operating the business
  • To provide leadership and critical control of all day-to-day aspects of finance and accounting. In addition, the CFO will be part of the senior leadership team responsible for the strategic and tactical direction of the company
  • To be responsible for ensuring the success of all financial operations
  • To provide operational and strategic oversight for the organizational finance operations

Qualifications & Experience

  • Relevant professional qualification and certification
  • Post qualification of 10-15 years with at least 5 – 7 years senior level experience
  • Should have a positive mental attitude
  • Processing speed (thought and action)
  • Financial Planning and Strategy
  • Managing Profitability
  • Strategic thinking and Planning
  • Quality Management
  • Promoting Process Improvement
  • Forecasting, Corporate Finance and developing budgets
  • Financial Skills
  • Dealing with Complexity

Method of Application

 Click here to apply


  • General Manager, Quality Service Restaurant
  •  Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 7 years
  • Location: Rivers
  • Job Field: Hospitality / Hotel / Restaurant

Ref #: CYG211
Location: Port Harcourt, Rivers

Detailed Job Description
Reporting to the Executive Director Operations, the GM, QSR will:

  • Ensure the financial viability of the business as well as sustainability of the business in a competitive environment
  • Develop and implement the strategic plan for the QSR business in the most cost effective and time efficient manner
  • Lead, inspire/motivate and manage the QSR employees to deliver the business units strategic objectives.

Key Responsibilities
Strategic Deliverables:

  • Oversee the development and implementation of a strategic plan for the QSR business division
  • Provide strategic guidance and oversight for the development and implementation of tactical and operational plans for all QSR outlets
  • Oversee the development and implementation of a Standard Operating Procedures (SOP) manual to guide all activities in all outlets
  • Ensure the establishment and implementation of standard QSR supply chain policies and procedures in line with leading practices
  • Oversee the development and continuous update of a customer relationship management tool to prompt effective response to current and prospective customer needs.

Operational Deliverables:

  • Continuously review of the departmental activities and make recommendations for improvement to the EDO
  • Motivate, guide and ensure knowledge transfer and capacity-building of all QSR Staff
  • Manage the career and developmental needs of all QSR staff
  • Ensure all QSR staff timely obtain their training and certification requirements (e.g. food safety, medicals, quality control, customer service, etc.)
  • Collaborate with Human Resources Department to oversee the recruitment and management of contract and temporary staff
  • Assign detailed responsibilities to direct reports and supervise them to ensure timely and high quality results
  • Oversee and coordinate the day-to-day activities of the business unit and provide overall leadership and guidance to all Operations Managers, Team Leads and other service staff
  • Manage the human and material resources of the department to optimize performance and output
  • Work with Finance/Accounts unit to ensure required measures are put in place to facilitate prompt payment to vendors for supply of materials
  • Develop, implement and maintain necessary controls
  • Review and authorize key expenditures/transactions for the division in line with approved financial authority limits
  • Oversee the preparation of the QSR business units annual budget and monitor its implementation
  • Ensure the timely and cost effective procurement and distribution of materials and equipment/tools between the central warehouse and all outlets
  • Conduct regular site visits and spot checks to all outlets to monitor and ensure full compliance with defined food safety, cleanliness and hygiene policies and procedures
  • Oversee and ensure full adherence to agreed recipe, menu/meal plans
  • Act as an ambassador for the company’s QSR business unit and ensure full engagement with all internal and external stakeholders.

Qualifications & Experience

  • Relevant professional qualification and certification
  • Post qualification of 7 years with at least 3 years senior level experience
  • Overall Profitability
  • Customer Satisfaction Levels
  • Overall Sales and Revenues
  • Business Unit Profitability
  • Fulfillment of SLAs
  • HSE Compliance
  • Growth in Customer Base.
  • Operational Losses.

Method of Application

 Click here to apply


Data Scientist in Advisory

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 5 years
  • Location: Lagos
  • Job Field: Research / Data Analysis

Ref. ID: 138711BR
Location: Lagos
Contract Type: Permanent (Full Time)


  • KPMG’s Data & Analytics professionals have earned that trust with a business-first approach focused on solving complex C-level business imperatives with analytics.
  • We help clients address their long-term, strategic objectives. We combine our heritage of deep industry and process knowledge with innovative capabilities and proven solutions to help clients make better, faster decisions in all areas of their business to accelerate results.
  • Analyze and model structured data using advanced statistical methods and implement algorithms and software needed to perform analyses
  • Build recommendation engines, spam classifiers, sentiment analyzers and classifiers for unstructured and semi-structured data
  • Develop churn management, Customer Analytics, Predictive Analytics, Next Best Offer and other recommendation machine learning models and algorithms
  • Perform explanatory data analyses, generate and test working hypotheses, prepare and analyze historical data and identify patterns
  • Oversee the deployment of machine learning, natural language, and statistical analysis methods, such as classification, collaborative filtering, association rules, sentiment analysis, topic modeling, time-series analysis, regression, statistical inference, and validation methods
  • Design and implement cognitive computing/AI applications using some combination of the following commercial and open source platforms and libraries including Microsoft AI, Google AI, AWS AI, IBM Watson, Tensor flow, etc.
  • Participate in client engagements focused on big data and advanced business analytics, in diverse domains such as product development, marketing research, public policy, optimization, and risk management; communicate results and educate others through reports and presentations.
  • Candidate should be open to working across industry groups including financial services, consumer markets, energy and natural resources, telecoms and public sector
  • Supervise and build capacity of junior members of the Data & Analytics team


  • Strong knowledge in the following fields: predictive analytics and machine learning, natural language processing (NLP), Artificial intelligence (AI), data visualization, statistical modeling and data mining
  • Problem solving ability through the use and/or development of algorithms, models, testing, etc.
  • Strong understanding and ability to deploy supervised and unsupervised learning techniques including decision trees, ensemble methods, random forests, logistic regression, neural networks, SVM, Unsupervised learning & clustering, K‑means, etc.
  • Strong knowledge and ability to leverage big data tools to cluster large amount of data and process data in distributed, large-scale environments. Familiarity with distributed data processing environments such as Amazon EC2, Storm, Hadoop and Spark will be an added advantage
  • Fluency in Python, R, Java, C++ or similar Object Oriented programming language
  • Proficiency and working experience with at least, one statistical modelling tool (such as SAS, Alteryx etc.)
  • Strong data cleaning and transformation skills to ensure available data is suitable for modelling
  • Strong communication skills – ability to explain technical concepts to the non-technical   professionals/ client personnel

Experience and Qualifications

  • A minimum of five years of professional experience working as a Data Scientist in a practical problem-oriented business area
  • Strong experience in analytics, statistics, data mining, machine learning, natural language processing and/or mathematics
  • Master’s degree or doctorate degree in Business Analytics, Computer Science, Statistics, Mathematics, Engineering or related fields
  • Minimum of second class upper in your first degree
  • Must be between 28 – 35 years old.

 Click here to apply


  • Logistic Office
  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 4 – 6 years
  • Location: Nigeria
  • Job Field: Logistics

Job Description

  • Bridge International Academies is looking for a Logistics Officer who will be responsible for providing efficient and cost effective Logistics and Supply Chain support services to support the business.
  • The holder of this position will deliver high quality professional logistics and administration services and lead the development and implementation of tools, processes, policies and practices covering all aspects of Logistics and Supply Chain.
  • Ability to deal with hands on issues , create effective liaison with heads of department and other key staff and management of various aspects of the logistics chain as well as participating in strategic thinking will be key to success in this position.

What You Will Do

  • Under the guidance of the Logistics Manager, Introduce a formalized and highly organized approach in the region to guide all distribution activities between headquarters and schools in given region.
  • Compilation of delivery schedules, route mappings, delivery tracking and reporting systems to ensure on time and complete deliveries
  • Develop and maintain strong working relationships with procurement, operations, construction, training, finance, research, administration and HR departments, taxi operators, motorcycle service providers and other partners within the Logistics services chain to create a partnership that adds value to Bridge International Academies
  • Negotiation of prices, lead times and other contractual terms with distribution and transport contractors in the areas the region assigned.
  • Reviewing and embedding with user departments the specifications for various logistics services required for school operations and other departments
  • Creating and fostering relationships with diverse logistics and supply chain professional associations to ensure gainful experience and knowledge sharing
  • Seek, evaluate and recommend reliable vendors or suppliers to provide quality logistics services at reasonable prices in the region.
  • Determining distribution schedules and timing of deliveries to and from schools and keeping track of delivery times throughout the delivery process
  • Working with department managers and other staff to forecast demand for logistics services and to ascertain that deliveries are dispatched recorded and signed for by recipients.
  • Provide oversight over the material handling staff assigned to the region.
  • Deal with and resolve any logistical challenges including failure by internal and external stakeholders to meet expected performance benchmarks
  • Budgeting, reporting and analysis of Logistics costs to ensure high visibility and control of related expenses and proper allocation to user departments
  • Periodic reporting of Logistics activities and projects in assigned region
  • Working internally and with external legal support to ensure suitable agreements that would ensure appropriate terms of engagement with suppliers of high transport and delivery services
  • Support School Operations, Technology, Training and Construction departments and other functions in legal and contractual processes for Logistics needs.
  • Act as the Deputy Logistics Manager when called upon.
  • Advise management on required areas of improvement to enhance Logistics processes.


 Civic Engagement Associate

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location: Abuja
  • Job Field: Media / Advertising / Branding

Job Description

  • We are looking for an experienced and passionate Civic Engagement Associate focused on donor and volunteer outreach, management, and coordination to help us accomplish our mission and make an impact.
  • SHIFT is developing the largest donor and volunteer network focused on electing leaders who will transform communities.
  • This is a full-time, paid position located in Abuja, Nigeria.
  • The role will require periodic travel (25%) to other parts of the country.


  • Design and develop systems and best practices for recruiting volunteers, supporting volunteer leaders, and the teams they’re building in communities across the country and the Diaspora
  • Develop and implement strategies, and tactics with core partners to achieve the greatest success in mobilizing and organizing volunteers
  • Meet established metrics and engagement goals; track progress to goals and monitor success of the engagement program
  • Support other SHIFT programs and teams on special projects related to the development and implementation of campaigns
  • Work with other SHIFT programs on meeting volunteer and fundraising goals
  • Build a fundraising strategy to grow a sustainable, profitable revenue source, both through direct contributions and identification of high-value prospects in Nigeria and the Diaspora
  • Cultivate, solicit, and steward a portfolio of donors and prospects, using “Moves Management” techniques
  • Oversee the implementation of an effort to acquire, engage, solicit, and cultivate donors through all digital channels (email, social media, websites, etc.) with a goal of maximizing long-term revenue
  • Utilize subject matter experts and organizational representatives to further relationships with supporters and prospects
  • Oversee publication of a newsletter for donor and volunteer community in Nigeria and the Diaspora
  • Collaborate with the internal communications and marketing team to create and execute personalized communications and engagement plans for donor and volunteer community in Nigeria and the Diaspora.


  • A minimum of three years of organizing experience; with an emphasis on managing volunteers. Preference for candidates who have worked in political organizations
  • Ability to travel as necessary
  • Experience working with teams or organizations outside Nigeria
  • Comfort in a rapidly changing virtual work environment (SHIFT is still very much
  • a startup)
  • Excellent writing and communication skills
  • High level of comfort with using technology to support organizing (Google Tools, email platforms, social media platforms, etc)
  • Experience with both digital and grassroot organizing is preferred
  • Experience developing grassroots and/or community leaders
  • Demonstrated commitment to social justice issues and understanding of challenges facing poor communities across the nation
  • A passion and commitment to democratic principles and making Nigeria great
  • Humility, integrity, passion, motivation, and a self-starter attitude.

Work Experience and Training:

  • Must have worked in political, NGO, Civil Society or related environment
  • Bachelor’s or Training in Political Science, Law or related degree.

Click here to apply


  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location: Abuja
  • Job Field: ICT / Computer

Job Description

  • SHIFT Digital, a program of SHIFT Nigeria is looking for an experienced and passionate developer or programmer to help us accomplish our mission and make an impact.
  • SHIFT Digital is a collective of Nigerian developers, designers, and data scientists creating technology solutions to increase civic engagement and participation in Nigeria.
  • This is a full-time, paid position located in Abuja, Nigeria.


  • Expanding and improving SHIFT’s web domains to increase signups, improve conversions, and help volunteers find meaningful actions they can take to impact elections
  • Developing new products based on need and opportunities to increase or extend impact
  • Developing and Leading a volunteer group of developers to build high impact tools in the civic space
  • Providing extensive data analysis to understand volunteer impact and identify opportunities for new focus and optimization
  • Building software to further refine and personalize our email program and ensure all of our mailings are highly relevant, timely, and effective
  • Integrating data so we can mobilize volunteers to the most important and high-impact events at the right times.


  • 4+ years experience as a full-time, full-stack software developer
  • Fluency or understanding of specific languages, such as Java, PHP, or Python,
  • Proficiency with essential frontend development in HTML, CSS/SASS, and Javascript application frameworks
  • Experience with best practices for working effectively with remote teams
  • Experience in building high-performance, reusable and adaptive UI components.
  • Create new web sites and marketing landing pages using one of several web content management systems in use today
  • Knowledge of the software development life-cycle
  • Experience working with Google Analytics
  • The desire to work in fast-paced environment
  • Ability to develop unit testing of code components or complete applications
  • Experience with SEO
  • Strong written and verbal communication and interpersonal skills
  • The ability to prioritize activities and deliver projects on time and within budget
  • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members
  • Comfort in a rapidly changing virtual work environment (SHIFT is still very much a startup)

Work Experience and Training:

  • Must have worked in technology environment with an interest in political, civil society, or NGO organizations
  • Bachelor’s or Training in Computer Science, IT or related degree
  • Demonstrable skills with a strong portfolio/sample deliverables.

Click here to apply


  • Customer Service-Supply Chain Manager West Africa

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 5 years

Location: Lagos

Job Field: Procurement / Store-keeping / Supply Chain

You will to lead the supply chain support for the customer account teams, with a focus on the customer supply chain and logistics collaboration for service and efficiency. The concentration of this role will be on leading the key accounts,

Distributors, Wholesales, Exports to Africa, drop shipment service in terms of supply chain optimization and delivery.

The Customer Services Manager heads the collaboration with the customers, Sales teams and works closely with the RB logistics team and logistics service providers, to accomplish the goals and objectives of Customer Service, Logistics and ensuring service levels agreed with customers are met.  The role will also work closely with the International and Africa supply chain market teams.

As part of an experienced and dynamic Supply Services team, you will drive efficient and effective in-market activities and projects to increase supply chain flexibility, reduce operating costs, optimize business processes, pursue enabling technologies, and maximize replenishment efficiency with our customers.

Is this You?

o    Enthusiasm, motivation and a commitment to timely delivery of results

o    Proven customer service management skills

o    Ability and confidence to challenge, question, influence and negotiate

o    Strong team working across functional teams

o    Accurate, thorough & disciplined

o    Well organized and able to meet agreed deadlines

o    Good communication and presentation skills. Ability to communicate at all levels with internal and external stakeholders.

o    Bachelor’s degree program in a related field.

o    5 years of supply chain experience in FMCG industry with core experience in customer service management with strong knowledge of logistics experience in collaborating with customers.

In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.

Method of Application

 Click here to apply

  • Social Media Strategist
  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location: Lagos
  • Job Field: Media / Advertising / Branding


JOB REF 112018
Job brief
We are looking for a qualified Social media strategist to join our team. You will develop and implement a comprehensive social media strategy to increase our web traffic and our brand awareness.
As a Social media strategist, you should have excellent multitasking skills to handle all of our social media accounts in a cohesive way. If you have a creative way of thinking and of presenting our brand through multiple social media channels, we would like to make you part of our team.
Ultimately, you should be able to ensure our company web presence is aligned with our marketing strategies.


  • Design social media strategies to achieve marketing targets
  • Manage, create and publish original, high-quality content
  • Administer all company social media accounts ensuring up-to-date content
  • Liaise with writers and designers to ensure content is informative and appealing
  • Collaborate with Marketing and Product development teams to create social ‘buzz’ regarding new product launches
  • Facilitate client-company communication (respond to queries, get reviews and organize chats and Q&A sessions)
  • Prepare weekly and monthly reports on web traffic and ROI
  • Monitor SEO and user engagement and suggest content optimization
  • Communicate with industry professionals via social media to create a strong network
  • Train internal teams to integrate and maintain a cohesive social media strategy
  • Stay up-to-date with new digital technologies and social media best practices


  • Proven work experience as a Social media strategist or Social media manager
  • Hands-on experience using social media for brand awareness
  • Understanding of SEO and web traffic metrics
  • An ability to identify target audience preferences and build content to meet them
  • Familiarity with web design and publishing
  • Excellent multitasking skills
  • Strong written and verbal communication skills
  • BSc degree/ HND in Marketing or relevant field

Click here to apply

  • Regional Sales Manager
  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 6 – 8 years
  • Location: Abuja
  • Job Field: Sales / Marketing / Retail / Business Development


Direct Report: Sales/Branch Operations Manager

Location: Abuja

Department: Sales

Teams: Area Sales Manager, Sales Representatives


The candidate leads the organization in Distributor Management within a cluster of geographical districts to accomplish the company goals for the traditional trade channel. He/she will be responsible for the commercial planning, field management and realization of sales growth targets for the region. The candidate has the responsibility of developing an efficient Route to Market for the Region that will guarantee consistent availability and visibility of the company brands at all retail sales points. He manages the relationship with appointed Distributors and leads the entire regional team which includes Area Sales Managers and Distributor Sales Representatives.

Job Description:

  • To grow category region-based annual turnover of Field Sales Unit in line with set targets;
  • To grow category sku distribution in the district(s);
  • To plan the most efficient distributor network and to execute all necesary meetings/negotiations in coordination/alignment with upper management;
  • To track distributor performance vs pre-set criteria and takes necessary corrective actions in coordination with upper management when it is necessary;
  • To deliver all necessary analysis, planning, execution and projects for efficient growth in different trade/retail channels;
  • To plan and lead the execution of category/brand/sku based in-store expectations set by Trade Marketing for all trade channels under responsibility; track performance and take necessary corrective actions;
  • To set up necessary measurement and control mechanisms for ensuring proper spending of all trade funds at customer base and take corective actions in coordination/alignment with upper management when it is necessary;
  • To track unit’s performance against set annual goals & targets to ensure on-time corrective actions in coordination with upper management;
  • To lead all Area Sales Managers and Sales Representatives deployed in the district(s) by managing individual performances, detecting training/improvement areas and planning for unit’s performance growth.


Experience: At least 6-8 years’ sales background in the FMCG sector in Nigeria with a record of proven success.

Education: B Sc. Degree with a minimum of 2nd Class Degree.

Skills &Capabilities:

  • Leadership Skills, Presentation Skill, Above average knowledge in Microsoft Office
  • Experience in coverage and territory management, driving distribution and managing trade terms
  • Strong analytical skills, presentation capabilities;
  • Ability to travel within Nigeria frequently and other locations in line with business needs.

Language: Fluent in English

Method of Application

Click here to apply

or you can send an email to

  • Program Intern
  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location: Abuja
  • Job Field: Education / Teaching Internships / Volunteering

Job Description/Duties

  • Directly Support the Program Director on all Programmatic initiative.
  • Support the development of work plans, reports and project documentation.
  • Conduct research to enhance program performance.
  • Support in the collation of reports and success stories from the projects.
  • Any other tasks as assigned.

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